Chevrolet Warranty
New and demonstrator Chevrolet models receive a 3 year / 100,000 km warranty, whichever occurs first.*
*Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Roadside Assistance
Chevrolet Owner’s enjoy the reassurance of a 3 year Roadside Assistance plan. So if the unexpected happens, we’re only a phone call away.
Whether it’s a flat battery, you’re out of fuel or your vehicle is immobilised, we’ll get you going with a jump start, enough fuel to get you to the nearest service station, or a taxi to get you on your way.
| Benefits Description | Cost Allocation | |
|---|---|---|
Battery
|
Jump start (standard 12V battery) | Covered |
| Jump start (24V battery) – where available | Covered | |
| Battery replacement (odometer reading required / Vehicle less than 12 months’ old) | Charged to HSV | |
| Battery replacement (odometer reading required / Vehicle greater than 12 months old) | Driver Expense | |
| If specified battery unavailable: Vehicle will be towed to nearest dealer of vehicle manufacturer is covered. | ||
Bogged Vehicle
|
Extrication ON
Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method). |
Covered |
| Extrication OFF
Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method). |
Driver Expense | |
| Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles) |
Covered up to $250
Excess will be Driver expense |
|
| Definitions
A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle |
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Caravans / Trailers
Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below |
Tow to Safety
Tow to a safe location where caravan / trailer does not present a hazard to other road users |
Covered |
| Tow same destination
If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination. Any subsequent tow will be driver expense. |
Covered - up to $250
Excess will be Driver expense |
|
| Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles) |
Driver Expense | |
Fuel
|
Sufficient fuel to drive to nearest fuel retailer | Driver Expense |
| Petrol / Diesel / LPG
Towing to the nearest fuel retailer |
Covered | |
| Incorrect Fuel
Where the wrong type of fuel has been put into vehicle |
Driver Expense | |
| Conditions
Quantity of fuel is determined by the attending service provider |
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Keys
IMPORTANT NOTE:
Replacement keys are at driver expense |
Contractor attendance due to the following:
|
Covered |
| A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcome | Driver Expense | |
| OR a Tow to the nearest Servicing Dealer | Covered | |
| Conditions
Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle |
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| Definitions
Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc. |
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Natural Disaster
|
Reasonable alternative services may be arranged at Service Provider discretion. | Covered |
Off-Road Rescue
|
If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may apply | Driver Expense |
| Additional costs of special equipment (winches, additional or specialised vehicles | Driver Expense | |
| Remote Areas | Any breakdown which occurs in a remote area is entitled to service, however delays may apply. | Covered |
| Extraordinary Services | Benefits:
|
Covered |
| Personal Effects | Where a driver’s personal effects and/or clothing are stolen or damaged as a result of breakdown, theft or accident, (does not include any goods carried in conjunction with any business, occupation, cash or credit cards), the driver is entitled to reimbursement. | Covered |
Taxi
|
If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged. | Covered – up to $55 (inc GST) |
| Subsequent taxi service may be arranged | Driver Expense | |
Towing – Country
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer |
Towing for Passenger Vehicles
In order of preference:
|
Covered – up to 100km from breakdown location. |
| Additional Benefits
For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability |
See Country Towing benefits | |
| Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) | Covered – up to $250 | |
| Towing – Metro
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer |
Towing for Passenger Vehicles
In order of preference:
|
Covered – up to 50km from breakdown location. |
| Additional Benefits
For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability |
See Metro towing benefits | |
| Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) | Covered – up to $250 | |
Unattended or Unlocated Vehicles
|
Service will not be provided | Covered (callout charge only) |
| If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent callout | Driver Expense | |
Wheels & Tyres
|
Tyre Replacement
Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare |
Covered |
| Towing
Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or dealer may be arranged |
Covered | |
| If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefits | As per Towing Benefits | |
| Medical Repatriation | Should the Driver or any passenger become ill or injured while driving 100 kms away from the registered home address | Limit $5500 (inc GST) per claim |
| Personal Incident Management
Eligible Customers must be over 100km from home Limit - $1100 (inc GST) per claim |
Accommodation
Conditions
|
3 nights @ $132 per night (inc GST) |
| Car Hire
Conditions
|
5 days @ $110 per day (inc GST) | |
| Accommodation and Car Hire | 3 nights @ $132 per night (inc. GST) and 3 days’ hire car @ $110 per day (inc. GST) | |
| Alternative Transport
Conditions
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| Vehicle Recovery to the designated location
Conditions
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